It seems strange to “celebrate” a problem with a vehicle, but it’s solution was sooooo unusually COOL, that I wanted to share with you.
Oliver, my little blue SmartCar, was parked at the Family Services Center while I did my tutoring thing on Tuesday Oct 14th. I went out to drive from there to the hospital to deliver Meals on Wheels, when I couldn’t get him out of park. I called N. for assistance and his comment was, “I’ve been reading about that problem”. It seems that the first 300 or so SmartCars made for the U.S. have exhibited the problem of too little lubrication having been put into the gear shift housing.
Anyway, Brownwood has no SmartCar repair facility, so we called the “1-800” assistance number and were amazed at their response. The original difficulty happened about 10:00 am and we got the car home about noon by forcing the gearshift lever- hoping not to break it. The warranty people sent a truck and flatbed trailer from Cisco which arrived at 1:30 pm at our house to pick Oliver up. The truck took him to Round Rock for repair and returned him by 8:30 pm THE SAME DAY. We continued to receive update phone calls from the receptionist at the Smart Center in Round Rock telling us the progress of the trip and repair. Oliver is fine, with no more gear shift problems and we paid NOTHING for this whole process. This wonderful warranty is good for 2 years and we purchased an additional 2 years. YEA! For Mercedes Warranties.
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